We Are Committed to Data Protection

Jockpot Privacy Policy — How Your Information Is Protected

This page explains in plain English how jockpot collects your personal data, why we collect it, and how we keep it secure. It takes about five minutes to read.

July 2026 — Version 2.4 In Bengali SSL Encrypted
Secured

This Privacy Policy ("Policy") applies to information collected through the jockpot.best website and mobile app. By continuing to use the platform, you are considered to have accepted the terms of this Policy.

When you register, log in, play games, or contact support on jockpot, certain information is collected automatically or directly. This policy explains in detail why we collect this data, where it is stored, who it is shared with, and what rights you have over it.

Jockpot believes data protection is not a burden — it is a fundamental right. That is why we follow international data protection standards and treat your information with the utmost care.

Key Points of the Privacy Policy

Get a quick summary before reading the full details.

Data Collection

Only the information necessary for registration, payments, and use of the service is collected. No additional data is requested beyond what is needed to provide the service.

Data Security

Every piece of your data is protected through 256-bit SSL encryption, secure servers, and regular security audits.

Data Sharing

Your data is never sold to third parties — not ever. It is shared only when required by law or with partners necessary for delivering our services.

Your Rights

You have the right to view, correct, or request deletion of your personal data. Exercise this right at any time through our support team.

Cookie Usage

Jockpot uses cookies to improve site functionality. The cookies in use are described in detail, and you can update your preferences at any time.

Data Retention Period

Data is not retained beyond what is necessary. Once an account is closed, data is deleted after a set period, unless retention is required by law.

1. What Information Do We Collect?

Jockpot collects two types of data — what you provide directly, and what is generated automatically through your use of the platform.

Data Type What Information Why It Is Collected
Identity Information Full name, date of birth, national ID number For age verification and KYC completion
Contact Information Email address, mobile number, postal address For account communications and notifications
Financial Information Mobile banking number, transaction history For payment processing and fraud prevention
Device Information IP address, device model, browser information For security and duplicate account detection
Usage Data Game history, betting patterns, login times For service improvement and responsible gaming oversight
Cookie Data Session token, language preference, login status For site functionality and user experience

jockpot never collects or stores your password, full credit/debit card number, or mobile banking PIN.

2. How Is Your Collected Information Used?

Jockpot uses your information only for specific, legitimate purposes. It is never used for anything beyond the following:

  • 2.1 For account creation, identity verification, and KYC completion — all essential to operating the platform.
  • 2.2 To securely process deposits, withdrawals, and all other financial transactions.
  • 2.3 To detect fraudulent activity, money laundering, and attempts to create multiple accounts.
  • 2.4 To provide customer support — resolving your issues and keeping you informed as needed.
  • 2.5 To ensure responsible gaming — by detecting unusual deposit patterns and sending alerts.
  • 2.6 To analyse platform performance and improve the service — understanding which features are used most.
  • 2.7 To meet legal obligations — and to cooperate with regulatory investigations.
  • 2.8 To send you promotional emails or notifications, where you have given your consent. You can withdraw this consent at any time.
3. Who Is Your Information Shared With?

Jockpot's clear policy — Your data is never sold. However, data may be shared with third parties in the following specific circumstances:

Payment Processor

Minimal data is shared with payment services such as bKash, Nagad, and Rocket to process transactions.

Game Providers

Providers such as Evolution and Pragmatic Play receive limited data necessary to manage game sessions only. They do not receive personal information.

Regulatory Authority

Data may be disclosed to government or regulatory authorities when required by law or for the purposes of an investigation.

Security Services

Fraud detection and identity verification services are used to complete the KYC process. These providers also operate under data protection agreements.

All third parties mentioned above operate under jockpot's data processing agreements. They are not permitted to use your information beyond our instructions.

Our Approach to Privacy

On many platforms, a privacy policy is little more than a formality — fine print that no one reads. At jockpot, we treat this policy as a genuine commitment. When you register on our platform, you are not just opening an account — you are entrusting us with your personal information. We take that trust seriously.

A common question we get: does jockpot sell or share my phone number with other companies? The answer is no. Your phone number is used solely to verify your account security and for essential communications. It is never passed to advertising companies or data brokers.

Payment information deserves a clear explanation. When you make a deposit via bKash, jockpot's servers only record the transaction reference number and amount — your full bKash number is never stored, only the last four digits. This is done in compliance with PCI-DSS, the international standard for payment security.

Some users are understandably cautious about IP addresses and device information. jockpot uses this data for one purpose only — security. If someone attempts to access your account from another country, this information is what allows us to detect it. It is never used to track you or serve you ads.

On the topic of responsible gaming — jockpot's system automatically monitors usage patterns. If a user makes unusually frequent deposits or plays late into the night, the system may send them a precautionary notification. This data is not used against you; it is there to protect you.

You have the right to control your own data — and that matters. On jockpot, you can request a copy of your stored information, correct any inaccuracies, or even submit a request to delete your account. Just email support@jockpot.best and you will receive a response within 30 days.

A bit more on cookies. The jockpot site uses three main types: essential cookies (required for the site to function), functional cookies (to remember your language preference and login status), and analytics cookies (to understand which parts of the site are being used). We do not use advertising or cross-site tracking cookies. You can disable all non-essential cookies at any time through your browser settings.

4. How Do We Protect Your Information?

Jockpot's security infrastructure meets international standards. Your information is protected at every level.

  • SSL/TLS Encryption: All data transfers on the site and app are encrypted with 256-bit SSL.
  • Encrypted Database: Sensitive information stored on our servers is kept in encrypted format.
  • Two-Step Verification (2FA): You can enable 2FA to add an extra layer of security to your login.
  • Access Controls: Only authorised staff can access your data, and only when there is a valid reason to do so.
  • Regular Audits: Third-party security experts conduct regular system audits.
  • Real-Time Monitoring: 24/7 system monitoring runs continuously to detect any unusual activity.
  • Incident Response: You will be notified within 72 hours of any security incident.
256
Bit SSL
24/7
Monitoring
72h
Maximum Notice
5. Cookie Policy

The following types of cookies are used on jockpot. The purpose of each is clearly explained below.

Essential Cookies — These cannot be disabled, as they are essential for the site to function:

Session Token CSRF Protection Login Status Security Verification

Functional Cookies — To improve your experience:

Language Preference Theme Settings Last Played Game Notification Preferences

Analytics Cookies — To improve our service (can be disabled):

Page Visit Session Duration Feature Usage

jockpot does not use third-party advertising cookies or cross-site tracking cookies. Your browsing activity is never shared with other sites.

6. Your Data Rights

You have full rights over your personal data on jockpot. To exercise any of the rights below, simply email support@jockpot.best.

Right to Access Your Data You can request a full list of the information jockpot holds about you. It will be provided free of charge within 30 days.
Right to Rectification If any of your stored information is incorrect, you can request a correction. Simply provide the accurate details and we will update our records.
Right to Erasure You may request data deletion along with your account closure request. However, certain data must be retained for a specified period due to legal obligations.
Right to Data Portability You can request your data in a standard, readable format (CSV/JSON).
Right to Restrict Processing You can request that we stop using your data for a specific purpose — for example, to opt out of marketing emails.
Right to Lodge a Complaint If you are not satisfied with our Privacy Policy, you have the right to file a complaint with the relevant regulatory authority.
7. How Long Is Data Retained?

Jockpot does not retain data longer than necessary. The typical retention periods are listed below:

  • 7.1 Active Account Data: Retained for the full duration your account remains active.
  • 7.2 Transaction Data: Retained for a minimum of 5 years in accordance with financial regulations.
  • 7.³ KYC Documents: Retained for up to 5 years after account closure — as required by law.
  • 7.4 Game History & Logs: Generally retained for 2 years for dispute resolution purposes.
  • 7.5 Marketing Preferences: Deleted immediately upon withdrawal of consent.
  • 7.6 Analytics Data: Retained in anonymised form for a maximum of 26 months.
8. Data of Minors

Jockpot strictly does not collect any information from users under the age of 18. Age is verified at registration. If it comes to our attention that a minor's data has been collected inadvertently, that account will be closed immediately and all associated data will be deleted.

If, as a parent or guardian, you believe your child's data has been collected, please notify us immediately at support@jockpot.best.

9. Policy Updates

Jockpot periodically reviews and updates this privacy policy as needed. For significant changes:

  • 9.1 A notification will be sent to your registered email address.
  • 9.2 A summary of the changes will be shown when you log in to the platform.
  • 9.3 The "Last Updated" date at the top of this page will reflect any changes.
  • 9.4 Continued use of the platform after any changes will be considered acceptance of the updated policy.
10. Contact

For any privacy-related questions, requests, or complaints:

Email
support@jockpot.best
You will receive a response within 30 days
Live Chat
24/7 support in Bengali
Average resolution time: 2–5 minutes

General Inquiries

jockpot's free spins and daily login bonuses are generally credited to your account automatically — no separate claim is needed. Logging in every day earns you loyalty points and, in some cases, free spins deposited directly to your wallet. However, for special events or weekly challenges, you may need to click the "Claim" button on the promotions page. Daily bonuses typically expire at midnight, so logging in each day is important. Winnings from free spins are subject to wagering requirements, usually between 15x and 30x. Full details are listed on each offer's page.

To see all active jockpot promotions, head to the "Promotions" page from the top menu — that's always the most up-to-date place to check. New offers are typically added two to three times a week, and even more frequently during major tournaments or the cricket season. To get notified about new offers, go to your account settings and enable "Promotional Notifications" — you can receive alerts by email, app notification, or both. Active offer banners are also displayed on the home page when you log in. Seasonal promotions — such as Eid bonuses or World Cup specials — are announced on the Promotions page in advance.
Your Data Is Safe With Us

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Your data is secure, payments are safe, and the entire experience is in Bengali. Join today — registration is free.

For users aged 18 and above. Please gamble responsibly.

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